Many Metra customers were not able to pay for their tickets with credit cards during Wednesday’s morning commute because of a computer glitch.
Ticket agents at “many” of Metra’s 73 stations, including downtown, were not able to process credit card payments Wednesday morning, spokesman Tom Miller said. They were still able to handle cash and check purchases.
Miller said the issue was due to a hardware failure from a software upgrade that occurred overnight. The problem has been fixed.
“As of 9 a.m., Metra is once again able to process credit card purchases at all its stations. We apologize for any inconvenience you may have experienced this morning and thank you for your patience,” a statement posted on Metra’s website said.
Metra waived the penalty typically charged customers for buying tickets aboard trains.