Wal-Mart tests gift card exchange
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Beginning Christmas Day, Wal-Mart is letting customers exchange gift cards from more than 200 retailers, airlines and restaurants for a Wal-Mart card. The cards don’t expire and can be used in stores and online.
The exchange may send more shoppers to the website of the world’s largest retailer.
It’s a test program, but if it’s successful, Wal-Mart Stores Inc. said the card swap could become a permanent service. Wal-Mart spokesman Ravi Jariwala said the chain doesn’t have specific metrics to evaluate that but will watch how shoppers react.
Shoppers won’t get the full value of their gift cards to use at Wal-Mart. For example, with Amazon.com, customers can redeem up to 95 percent, while for Staples that figure is up to 90 percent and for Gap, up to 85 percent. For some brands, a Wal-Mart gift card will be worth just 70 percent of the original card.
Up to about $1 billion worth of gift cards will go unused this year, according to CEB TowerGroup, a consultancy. That’s because recipients either lose them or can’t figure out what to buy.
“We recognized that this was an opportunity,” said Jariwala. “A large number don’t get redeemed. We figured this was a good way to get gift cards in the hands of more customers.”
He said that 95 percent of Wal-Mart holiday cards are typically redeemed by February.
Wal-Mart’s partner in the program is CardCash, largest gift card exchange. CardCash CEO Elliot Bohm said Wal-Mart gift cards are the most sought-after on its website.
To exchange a card, go to http://walmart.cardcash.com and input your information. The Wal-Mart eGift cards should be emailed to you within an hour.
BY ANNE D’INNOCENZIO, AP Business Writer