“Slim-line” seats, with thinner seat-back cushions, are increasingly popular with airlines because they weigh less and help squeeze more passengers into a plane. But the seats may not be so popular with passengers, LATimes.com reports.
A new survey by the travel website TripAdvisor shows many passengers who have tried slim-line seats are not fans. More than 80 percent of passengers who tried them said the seats were less comfortable than traditional seats.
Delta and United say internal customer surveys show the seats get high marks from passengers. Delta, United and Southwest are among the major airlines that have installed slimmer, lighter seats in the past few years.