CTA bus tracker unavailable after planned maintenance work

CTA bus tracker restored after technical problems

The CTA’s bus tracker app wasn’t working on Monday, and passengers weren’t happy. | Sun-Times file photo

The CTA bus tracker app, designed to inform people of exactly when their bus will arrive, was a no-show for more than 14 hours Monday.

The feature was out of service before 8 a.m. and was finally restored shortly before 10 p.m. Monday, according to the transit agency.

The vendor scheduled maintenance work on the app Sunday night, but by Monday morning, all 3rd party apps, bus shelter signs, CTAbustracker.com and the SMS/text arrival service were affected by the technical prblems, said Jeff Tolman, a CTA spokesperson.

“Our engineers are working on it. We are trying to resolve the issues as soon as possible,” Tolman told the Chicago Sun-Times earlier in the day.

Information in CTA Bus Tracker has been restored following the resolution of an earlier technical problem.
— cta (@cta) March 1, 2016

The @cta bus tracker isn't working, so I'm just gonna go stand outside in the cold like we did in the olden days. #ctafails #itscold
— Shabby Chi (@shabbychi) March 1, 2016

As someone who takes 2-3 buses home, the cta bus tracker being down has significantly impacted my ride home.
— Megan✨Still trash for CW✨ (@ComicBookCandy) February 29, 2016

Not only am I losing so much time bc @cta bus tracker is down, I've been standing at the stop so long I can't feel my fingers. #raynauds
— Michelle Meywes (@shellster129) February 29, 2016

@cher_wilson Sorry about the wait, our engineers + those at the vendor who makes the software continue to work to get things back to normal.
— cta (@cta) February 29, 2016