SAN JOSE, Calif. — With a smile that suggested the hard part of an “intense year” may be behind him, Facebook CEO Mark Zuckerberg addressed developers Tuesday and pledged the company will build its way out of its worst-ever privacy debacle.
It was a clear and deliberate turning point for a company that’s been hunkered down since mid-March. For first time in several weeks, Zuckerberg went before a public audience and didn’t apologize for the Cambridge Analytica scandal, in which a political data-mining firm accessed data from as many as 87 million Facebook accounts for the purpose of influencing elections. Or for a deluge of fake news and Russian election interference.
Instead, Zuckerberg sought to project a “we’re all in this together” mood that was markedly different from his demeanor during 10 hours of congressional testimony just a few weeks ago. His presentation also marked a major change for the company, which seems relieved to be largely done with the damage control that has preoccupied it for the past six weeks.
On Tuesday, speaking in San Jose, California, at the F8 gathering of software developers, Zuckerberg said to cheers that the company is re-opening app reviews, the process that gets new and updated apps on its services, which Facebook had shut down in late Marchas a result of the privacy scandal.
Zuckerberg then vowed to “keep building,” and reiterated that Facebook is investing a lot in security and in strengthening its systems so they can’t be exploited to meddle with elections, including the U.S. midterms later this year. The company had previously announced almost all of those measures.
“The hardest decision I made wasn’t to invest in safety and security,” Zuckerberg said. “The hard part was figuring out how to move forward on everything else we need to do too.”
He also unveiled a new feature that gives users the ability to clear their browsing history from the platform, much the same way people can do in web browsers. Then Zuckerberg returned to techno-enthusiasm mode.
Facebook executives trotted out fun features, most notably a new dating service aimed at building “meaningful, long-term relationships,” in a swipe at sites like Tinder. After Facebook announced its entry into the online dating game, shares of Tinder owner Match Group Inc. plummeted 22 percent.
Poking fun at himself, Zuckerberg unveiled a “Watch Party” feature that gives users the ability to watch video together — such as, he suggested, “your friend testifying before Congress.” Up flashed video of Zuckerberg’s own turn on Capitol Hill.
“Let’s not do that again soon,” he said.
Zuckerberg did “remarkably well in a really rough environment,” said Ben Parr, co-founder of Octane AI, a startup that helps companies market their wares on Facebook’s Messenger app. “I think it helped a lot that he was joking, he was confident and he was comfortable.”
Facebook’s next actions will speak far louder than anything Zuckerberg during his 35-minute presentation Tuesday, predicted Cubeyou CEO Federico Treu, who is battling Facebook over what he believes was the unjustified suspension of his company app in the wake of the Cambridge Analytica scandal.
“Developers are going to be the type who say, ‘You spoke about a lot of things, but we will wait and see,'” Treu said.
Zuckerberg won over the crowd again when he announced that the thousands of people in attendance would get Facebook’s latest virtual reality headset — the portable, $199 Oculus Go — for free. “Thank you!” someone yelled to Zuckerberg from the audience.
Zuckerberg also went out of his way to thank Jan Koum, the co-founder and CEO of messaging platform WhatsApp, who announced his departure Tuesday. Facebook paid $19.3 billion for WhatsApp in 2014.
Despite reports that Koum left over concerns about how Facebook handles private data , Zuckerberg described him warmly as “a tireless advocate for privacy and encryption.”
Some analysts said Zuckerberg’s performance bolsters his chances of navigating the company out of its privacy scandal and overcoming concerns that it can’t handle its fake-news and election problems.
By leading off with Facebook’s security and privacy responsibilities, then continuing to extend Facebook’s ambitions to connect people in new ways, Zuckerberg successfully “walked the tightrope,” said Geoff Blaber, vice president of research and market analysis firm CCS Insight.
“F8 felt like the first time Facebook has been on the front foot since the Cambridge Analytica scandal broke,” Blaber said.
Emarketer analyst Debra Aho Williamson said it seemed like Facebook was “able to strike the right chord” with developers; she figured some might respond to Zuckerberg with boos and heckles, although none seemed to. She was surprised that the event wasn’t more subdued with fewer gee-whiz announcements — and definitely didn’t expect a dating service.