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Urgent-care OB-GYN clinics for women offer an alternative to waits for appointments, ER visit

They’re part of a surge of interest in such no-appointment-needed clinics in general. Operators say the coronavirus pandemic has increased demand.

The Bascom OB-GYN urgent care clinic, which opened last year at Santa Clara Valley Medical Center in San Jose, California, was a decadelong dream of Dr. Anita Sit (left) and Dr. Cheryl Pan. They say the clinic has treated 1,300 women with common but potentially deadly problems, from bladder infections to ectopic pregnancies — sparing them hours of waiting in ERs.
The Bascom OB-GYN urgent care clinic, which opened last year at Santa Clara Valley Medical Center in San Jose, California, was a decadelong dream of Dr. Anita Sit (left) and Dr. Cheryl Pan. They say the clinic has treated 1,300 women with common but potentially deadly problems, from bladder infections to ectopic pregnancies — sparing them hours of waiting in ERs.
Rachel Scheier / KHN

SAN JOSE, California — Last spring, weeks into the pandemic, Christina Garcia was spending her days struggling to help her two young sons adjust to online schooling when she got such a heavy, painful period she could barely stand. After a few days, her vision began to blur, and she found herself too weak to open a jar.

Garcia’s regular OB/GYN’s office — like most medical offices at the time — was closed. And she was terrified by the prospect of spending hours waiting in an emergency room with people who might have COVID-19.

By the time she stumbled in to the new Bascom OB-GYN urgent care clinic at the Santa Clara Valley Medical Center, clutching a pillow to her belly, Garcia was pale and dehydrated from blood loss and certain she was dying.

“If I didn’t get to the clinic when I did, I think things could have ended up very different,” said Garcia, 34, who underwent an emergency hysterectomy for uterine fibroids.

For years, many women with common but urgent conditions like painful urinary tract infections or excessive bleeding in the aftermath of a miscarriage have faced a choice: Wait weeks for an appointment with their regular OB-GYN, or spend hours in an hospital emergency department waiting room.

Urgent-care OB-GYN clinics have begun popping up around the country in recent years, and the coronavirus pandemic has increased demand. While no data are available on the number of urgent-care clinics for women, they are part of a surge of interest in urgent-care clinics in general and other alternative models, such as retail clinics and digital-first healthcare startups. One of these, the New York women’s health startup Tia (“aunt” in Spanish), got $24 million in venture capital funding last spring and is opening physical clinics nationwide.

“It’s clear that access and convenience are increasingly more important to consumers than seeing a specific provider,” said Dr. Rob Rohatsch, chief medical officer for Solv, an app that books urgent-care appointments.

The Urgent Care Association has reported steadily increasing visits by people who use its members’ walk-in clinics as an alternative to hospital emergency departments. Traffic to these clinics has surged during the past year, according to Solv.

The Bascom clinic had been a nearly decade-long dream of Drs. Cheryl Pan and Anita Sit, two obstetrician-gynecologists at the Santa Clara Valley Medical Center, a sprawling public hospital in San Jose, California, that’s a regional trauma center, treating critical cases like car accident and gunshot victims and relegating people suffering less life-threatening problems to long waits.

“Women — perhaps pregnant or bleeding — could be sitting there 12 to 14 hours, depending on the time of day,” Pan said.

After the onset of the pandemic, doctors worried that women with serious health issues like Garcia’s might avoid seeking treatment out of fear of contracting COVID. Emergency visits plummeted by an unprecedented 42% in the early months of the pandemic, according to the federal Centers for Disease Control and Prevention. A CDC report last June said that, while the number of hospital emergency visits for heart attacks had increased, visits for nonspecific chest pain had decreased, suggesting that people might be risking their lives by avoiding the ER.

“You can imagine that a woman with three kids at home might be even more scared,” Sit said. “We just couldn’t keep sending women having miscarriages to wait hours in the COVID tent.”

Instead, women can now be triaged over the phone and seen within a day or two at the Bascom OB-GYN urgent-care clinic — much the way they would at their Planned Parenthood branch for contraceptives or a sexually transmitted disease screening. Bascom is equipped to treat conditions from severe morning sickness to ectopic pregnancies that require emergency surgery. In its first year, the clinic has treated about 1,300 women and served as a backup to clinics that provide basic reproductive health services in counties hundreds of miles away.

It’s still in its pilot phase, though, operating weekdays from 8:30 a.m. to 5 p.m., which “leaves a big chunk of off-hours that we cannot serve women,” Sit said.

Some other clinics have taken the concept of urgent care for women a step further. Dr. Miriam Mackovic runs Complete Women Care, a chain of four clinics in the Los Angeles area that also has an emergency care center in Long Beach that’s staffed around the clock with a nurse practitioner and equipped with a lab and a pharmacy. Women who walk in are typically seen within 30 minutes, according to Mackovic, and every patient gets a follow-up call the next day.

Dr. Miriam Mackovic.
Dr. Miriam Mackovic.

One woman who turned up at a Complete Women Care clinic said that, after desperately seeking treatment at an ER on a Saturday night for a nasty yeast infection, she got a bill for $1,500.

“In the middle of the night, urgent-care centers are closed,” said Mackovic, an obstetrician-gynecologist who also has an MBA. “OB-GYN offices are definitely closed. So what is her option except the ER?”

Mackovic ticked off stories of people who’ve arrived at her clinics from as far away as Arizona and Nevada after suffering for weeks while trying to schedule routine operations for uterine cysts or twisted ovaries.

“The medical advances are here,” Mackovic said. “Most emergencies can be resolved on an outpatient basis. A woman can have a hysterectomy with just a fine incision and be home the same day. But a woman who has a miscarriage calls her OB, who says there’s no openings for weeks, so she goes to the ER, and the physician says: Are you dying? No? Then, follow up with your OB-GYN.”

Fees for the uninsured — around 20% of Mackovic’s clientele — run from $100 to around $600, she said.

Women in the United States for years have lagged behind those in other rich countries in their access to care and their health status. America has the highest maternal mortality rate among developed nations. Some women see a doctor only in an emergency.

Dr. Adeeti Gupta.
Dr. Adeeti Gupta.

“We have diagnosed so many cancers in the last few years because women walked in for another reason,” said Dr. Adeeti Gupta, founder and chief executive officer of a chain of clinics in New York City called Walk In Gyn Care that provides comprehensive care without appointments.

Business at Gupta’s three clinics has grown steadily since she opened them seven years ago, largely out of frustration with the months-long wait for an appointment at her own Queens OB-GYN practice. After the coronavirus hit the city hard, though, she said she has seen an uptick in patients — 40% at one location.

Gupta said the United States needs more accessible, comprehensive women’s health care to treat everything from the menstrual pains of adolescents to the hot flashes of postmenopausal grannies.

“The thing about women,” she said, “is their problems never stop.”

KHN (Kaiser Health News) is a national newsroom that produces in-depth journalism about health issues.