More flights arriving late; complaints are rising

SHARE More flights arriving late; complaints are rising

WASHINGTON — More flights on U.S. airlines are running late or getting canceled, and complaints are rising.

The Transportation Department said Wednesday that 76.9 percent of flights arrived on time in May, down from 79.6 percent in April and 79.4 percent in May 2013.

Hawaiian Airlines and Alaska Airlines, which get good weather on many routes, rank best. ExpressJet and Envoy, which fly smaller planes for big airlines, rank last.

The government says the largest airlines canceled 1.9 percent of their U.S. flights in May, nearly double the rate in April and last May.

The airline industry said bad weather was largely to blame. Jean Medina, a spokeswoman for the trade group Airlines for America, said that nearly 8,300 flights were canceled due to storms in the Midwest and Northeast between May 8 and May 16, accounting for more than half of the month’s cancellations.

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Four domestic flights — all on United — and one international flight operated for United by ExpressJet were stuck on the ground longer than federal rules allow. A United spokeswoman said the airline was cooperating with federal officials investigating the incidents.

Fliers filed 1,010 complaints with the government against U.S. airlines in May, up from 720 a year earlier. About half involved flight problems such as delays and cancellations.

Both Chicago airports fell in the May rankings for on-time performance. O’Hare ranked 28th with 65.25 percent of flights arriving on time in May, three spots worse than in May 2013 when 72.6 percent of flights were on time. Midway ranked 25th with 72.41 percent of flights arriving on time in May, down from 19th place a year earlier when 78.84 percent of flights landed on time.


Hawaiian Airlines keeps top spot in on-time list

1.Hawaiian Airlines93.2%2.Alaska Airlines89.7%3.Delta Air Lines84.4%4.AirTran Airways83.9%5.US Airways82.1%6.Virgin America81.8%7.SkyWest78.7%8.JetBlue Airways77.3%9.American Airlines76.8%10.United Airlines76.4%11.Frontier Airlines73.4%12.Southwest Airlines71.8%13.Envoy71.4%14.ExpressJet70.3%All airports76.9%

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