Here’s some good news for tax procrastinators looking for help

Calling the IRS? As the Tuesday filing deadline approaches, hold times are way down this tax season.

SHARE Here’s some good news for tax procrastinators looking for help
This Wednesday, Feb. 13, 2019 file photo shows part of a 1040 federal tax form printed from the Internal Revenue Service website, in Zelienople, Pa.

This Wednesday, Feb. 13, 2019 file photo shows part of a 1040 federal tax form printed from the Internal Revenue Service website.

AP

WASHINGTON — Taxpayers who called the IRS had an average wait time of four minutes this tax season compared to 27 minutes a year earlier, the agency said Monday.

Ahead of the tax filing deadline on Tuesday, the IRS is promoting its improved customer service and giving credit to a big boost in funding provided by the Inflation Reduction Act that Democrats pushed through Congress last year.

The federal tax collector on Monday reported a dramatic turnaround for the 2023 tax season from a year ago, when the agency scored its worst customer service marks on record.

Individuals looking for answers to tax questions or help can call the IRS at (800) 829-1040, from 7 a.m. to 7 p.m.

IRS employees this tax season have answered 2 million more calls, and served 100,000 more taxpayers in-person, it reported. The agency also digitized 80 times more paper forms than in 2022 and cleared the backlog of unprocessed 2022 individual tax returns.

New IRS Commissioner Daniel Werfel, sworn in earlier this month, promised that to use the new $80 billion infusion of cash over the next 10 years to help the federal tax collector become faster, more tech-savvy and provide “real-world improvements” to taxpayers.

“We’re trying to improve services dramatically,” said Wally Adeyemo, Treasury’s deputy secretary at an Urban Institute event on Monday.

At the same event, former IRS Commissioner Charles Rossotti was more critical of the IRS spending plan. “There’s an under allocation for technology,” he said. “They need to spend a lot more time on a compliance strategy.”

The Latest
NBA
Jayson Tatum had 31 points, 11 assists and eight rebounds, and the Celtics topped the Mavericks 106-88 to break a tie with the Lakers for the most in league history.
Ian McKellen, who played Gandalf in the ‘Lord of the Rings’ films, cried out in pain after he fell during a performance of ‘Player Kings’ at the Noel Coward Theatre.
The Cubs president of baseball operations has been working the phones, but don’t expect a savior to walk in the door anytime soon.
Nearly 490,000 spouses of U.S. citizens will have an opportunity to apply for a ‘parole in place’ program that would shield them from deportations and offer them work permits if they have lived in the country for at least 10 years.