American Airlines flights resume after computer problem resolved

SHARE American Airlines flights resume after computer problem resolved
AMERICANAIRLINES_CST_091815_999x576.jpg

DALLAS — American Airlines flights to and from Chicago, Dallas and Miami were briefly stopped on Thursday by a computer problem that prevented passengers from checking in.

Airline officials said they fixed their computer systems after less than two hours but were still trying to determine the exact cause of the interruption.

American spokesman Casey Norton said there was no indication that the airline’s computers had been hacked.

The midday failure affected flights on American and its regional affiliate, American Eagle. The Federal Aviation Administration said that American Airlines planes destined for O’Hare Airport, Dallas-Fort Worth International Airport and Miami International Airport were held on the ground at other airports.

Norton said six American Eagle flights in Chicago were canceled and about 300 American and Eagle flights were delayed by an average of slightly more than one hour. Tracking service FlightAware.com reported nearly 600 delays on American and more than 200 on Eagle operator Envoy Air by late afternoon, but Norton said many were unrelated to the computer issue.

The glitch prevented passengers at the three big hub airports from checking in for flights, and customers may have been unable to make reservations.

The incident occurred at an awkward time for American Airlines Group Inc., the world’s biggest airline. In a month, the company plans to complete combining the reservations systems of American and its US Airways subsidiary and retire the US Airways brand.

Combining technology systems is a difficult feat that has tripped up other airlines, notably leading to several outages at United Airlines since it merged with Continental Airlines in 2010. United suffered two outages this summer, including one in July that the airline blamed on a faulty router.

American has made meticulous plans to avoid a similar fate. Among other moves, it is gradually switching US Airways flights to American over a 90-day period, and it will reduce flights to lighten the load on its network when it finishes merging the two reservations systems in mid-October. American officials said that Thursday’s issues were unrelated to those measures.

In April, more than 50 American flights were delayed by a glitch in airport-map software loaded on pilots’ iPads.

The Latest
The man, alcoholic and unemployed, calls to tell 4-year-old daughter he’s coming to see her but never does.
While he played, it seemed that happiness was the only thing that eluded him. He is a different person now. He has been through the fire — with his health, as a manager who resigned from a failing Phillies team in 2015 — and now has learned how much he is loved by many, by Cubs fans overwhelmingly.
One game shy of season’s halfway mark, Sox fall to 21-59.
MLB announced Monday that it was suspending Mets pitcher Edwin Díaz after a sticky stuff check in the game Sunday against the Cubs.