Chase Bank’s slogan is “So You Can.”
But many Chase customers couldn’t buy Lollapalooza tickets on Tuesday morning when they suffered what the company is calling a “systems issue.”
Passes for the popular three-day Grant Park festival were being sold for $250 and $275, and sold out within an hour.
“Due to a systems issue, some customers were unable to purchase Lollapalooza concert tickets today,” Chase said in a statement. ”We have since fixed the issue and apologize for the inconvenience. Customers should contact us if they have questions or concerns.”
Gold Coast resident Stephanie Warsen, 32, said she tried to buy tickets as soon as they became available at 10 a.m. She planned to buy two tickets, one for her and one to surprise her sister. She has attended Lollapalooza every year.
Seven hours later, Warsen said her order is still “processing.”
“I’m about to leave work and my computer still displays the screen below: that my order for Lollapalooza tickets (paid with my Chase credit card) is still processing.”
“I cannot tell you how frustrating it has been, having to see that same page for the past six plus hours,” Warsen said.
Many Chase customers went to Twitter on Tuesday morning as tickets went on sale, complaining that their Chase cards were being declined.
“I lost my ticket for #lollapalooza b/c of your fraud alert. My session timed out and I was denied 3 times,” Dan Doering tweeted.
Another user tweeted “thanks @Chase for making me miss out on a 3 day @lollapalooza pass and mistaking it for fraud #rude.”
Lollapalooza will begin selling its $110 one-day passes on Wednesday at 10 a.m., but Tuesday’s sale was the best deal for the festival. More than 100,000 people a day have attended the festival in the past. Organizers plan to announce this year’s lineup on Wednesday.
